Refund Policy
The short version
BioMaxx Premium purchases are temporarily unavailable while we switch payment providers, so there is currently no active subscription to bill, cancel, or refund. This policy will apply again once Premium purchases resume.
Cancelling your subscription
Premium purchases are temporarily unavailable, so there is no active subscription to cancel right now. If you were previously a Premium subscriber and have a billing question, email contact@biomaxx.app.
Refunds
Premium is not currently being sold, so this 14-day refund window does not apply to new purchases right now. If you believe you were charged in error for a past Premium payment, email contact@biomaxx.app with your receipt and we will help.
How refunds are processed
Premium is not currently sold through any payment processor. Once Premium purchases resume with a payment processor, refunds will be issued back to your original payment method, on that processor's normal timeline (typically within about 5–10 business days), and this page will be updated with the specific processor and timeline.
Questions
Reach out any time at contact@biomaxx.app, or see the Contact page.